Settlement Engagement and Transition Services (SETS)

Our Settlement Engagement and Transition Support (SETS) program, funded by the Department of Home Affairs, assists individuals from humanitarian and eligible permanent migrant backgrounds, along with their communities, in building independence and capacity.

We aim to enhance social participation, personal and economic wellbeing, and foster greater community connection. By empowering clients to access services and support, we help them gain confidence and thrive. Our services include community engagement, and one-on-one support, all provided by staff with the knowledge, experience, and cultural competence necessary to ensure clients feel safe and supported in Queensland.

Our client services encompass:

• Casework and settlement assistance
• Information, guidance, and referrals
• Advocacy and support
• Capacity-building sessions
• Information sessions and workshops

SETS support covers:

• Employment
• Education and training
• Legal services
• Health and wellbeing
• Civic participation
• Family and social support
• Financial literacy
• Housing

Additional activities:

• Arts & Crafts
• Youth events
• Cooking classes and stall
• Family outings
• Leaderships camps

At IWA Australia, the power of creativity is at the heart of what we do. Our arts and crafts classes have become a beloved cornerstone of our programs, where our clients come together not only to learn new skills but to heal, express, and connect. With a strong emphasis on art as a form of therapy, IWA has fostered a welcoming and inspiring space where creativity blooms in all forms.

From the moment our clients step into the bright, colourful classrooms, they are encouraged to explore their imagination. The atmosphere is one of calm and collaboration, where every stroke of paint or stitch of fabric is a step toward self-expression. Whether it’s through painting, pottery, knitting, or even upcycling materials, the arts are not just an activity; they are a method of emotional release, a way for individuals to reconnect with themselves and the world around them.

One of the most cherished projects is the collective mosaic art piece, where clients work side by side to create something larger than themselves. The intricate patterns and vibrant colours come together like a metaphor for the community: diverse, strong, and beautiful in its unity. The mosaic becomes not just a physical artwork, but a symbol of the bond that is formed when people support one another through creativity.

The arts program also emphasises standing in solidarity with community groups, where IWA clients collaborate with grassroot community organisations on projects that make a lasting impact. Whether it’s assisting with community gatherings or contributing to social justice campaigns through art, these projects help to amplify voices and build awareness, empowering participants to feel like a part of something much bigger than themselves.

The highlight of each term is the grand culmination of all the hard work and creativity: the exhibitions and fashion shows. These events are eagerly anticipated, offering a platform for our clients to showcase their talent and express their journeys. The exhibitions are a vibrant celebration of individuality and collective effort, while the fashion shows allow clients to display their creations with pride, walking the runway in designs that reflect their personal stories and dreams.

For many, these events are more than just showcases; they are moments of validation, a recognition of the beauty and resilience that resides in each individual. The applause, the smiles, and the shared excitement in the room are testaments to the power of art and the healing it can bring.

At IWA Australia, the arts and crafts classes are much more than just a creative outlet; they are a vital part of the therapeutic journey, a space where clients can rediscover their voice, find community, and feel empowered through the magic of art.

At IWA Australia, the LifeSkills sessions are specifically tailored to support newly arrived individuals and families, helping them navigate the challenges of settling into a new country. With a culturally tailored approach, these sessions provide vital information and resources that empower participants, helping them feel informed, confident, and connected as they start their new lives in Australia.

The LifeSkills program covers a wide range of topics essential for successful settlement. One of the foundational sessions is an introduction to the Australian legal system, which helps clients understand their rights and responsibilities in their new environment. For many, comprehending laws related to housing, work, and daily life is crucial to feeling secure and confident in their new home. These sessions are designed to be clear and accessible, ensuring that participants are equipped with the knowledge they need to navigate their new life.

An important aspect of the program is educating clients about Indigenous culture and history. These sessions provide an opportunity to learn about the traditional custodians of the land and the rich cultural heritage of Australia’s First Nations peoples. By fostering a deeper understanding of Indigenous culture, we encourage respect, inclusivity, and cultural awareness, which are essential in building a harmonious and connected community.

The LifeSkills program also includes sessions on gender roles and family dynamics in Australia, addressing how these may differ from the norms and expectations in participants’ home countries. These discussions are culturally tailored to ensure that newcomers understand the Australian context, including family structures, gender equality, and the roles individuals play within the family and society. This knowledge helps participants navigate their relationships in Australia with a deeper understanding and respect for local customs and values.

In addition to these foundational topics, the LifeSkills program also delves into practical matters such as housing, legal services, employment, education, and social participation. Refugees and migrants often face uncertainty in finding stable housing, understanding their employment rights, or accessing educational opportunities. The program provides essential guidance on these topics, including how to secure housing, understand tenancy rights, seek employment, and access education, ensuring that participants have the tools to build a successful life in Australia.

One of the most valuable aspects of the LifeSkills program is the opportunity for participants to connect with others on similar journeys. These sessions create a supportive and welcoming environment where refugees, migrants, and local community members can meet, share experiences, and build lasting relationships. These connections are vital in combating isolation and helping participants feel a sense of belonging in their new community.

Through these culturally tailored sessions, IWA Australia provides both the practical knowledge and the emotional support necessary for successful settlement. The LifeSkills program creates a space for participants to learn, grow, and connect with others, helping them transition smoothly into life in Australia while fostering pride and confidence as they contribute to their new communities

At IWA Australia, community capacity building is at the heart of empowering individuals and creating stronger, more connected communities. We believe that when people have the tools, skills, and support they need, they can unlock their potential and contribute meaningfully to both their own lives and the broader community. Our programs range from practical lessons like driving and swimming to personal development opportunities such as mentoring, leadership training, and acquiring new skills for entrepreneurial ventures.

One of the most impactful aspects of our community capacity building programs is driving lessons. For many of our clients, the ability to drive is not just about mobility; it’s about independence and access to new opportunities. Whether it’s commuting to work, attending educational programs, or running errands, having a driver’s license can make a world of difference. IWA offers tailored driving lessons that cater to the needs of refugees and migrants, helping them navigate the roads with confidence. These lessons are about more than just passing a test—they are about gaining freedom, self-reliance, and the confidence to tackle everyday challenges.

Similarly, our swimming lessons have become an essential part of our capacity-building initiatives. For many refugees and migrants, learning how to swim is not only a safety measure but also an opportunity to engage more fully with their new community. With swimming being an integral part of Australian culture and lifestyle, these lessons provide a gateway for individuals to participate in social activities, go to the beach, or take part in local community events. More importantly, swimming lessons promote physical well-being and build self-assurance, while also fostering a sense of belonging in a country where water is central to daily life.

But building capacity goes beyond just practical skills—it also encompasses personal growth and leadership. Through our mentoring and leadership programs, we give individuals the chance to become leaders in their communities. Participants in these programs are paired with mentors who guide and support them as they set goals, build self-confidence, and take on leadership roles. These mentoring relationships not only help individuals gain insights and advice but also foster a culture of peer support, where experienced individuals pass on their knowledge and skills to the next generation.

Our leadership training is particularly valuable, as it encourages individuals to take initiative, whether within their family, workplace, or community. It’s about empowering them to make decisions, inspire others, and create positive change. As they grow in these roles, they not only build their own confidence but also contribute to creating stronger, more resilient communities.